Privacy Policy
PRIVACY STATEMENT
1.1. Protecting the privacy and securing the personal and financial data of our clients and Website visitors is one of our top priorities. This Privacy Statement outlines how we collect and safeguard your information. By creating an account or using our Website, you consent to the collection and use of your personal information as described in this privacy statement.
1.2. In accordance with the Data Protection Acts of 1988 and 2003, the data controller is Xelion Limited (“we”, “us”, “our”).
COLLECTION OF PERSONAL INFORMATION
2.1. We collect the necessary information to open an account, facilitate business transactions, and protect your assets and privacy. This information helps us understand your needs and preferences.
2.2. The information we collect directly from you includes details required to communicate with you, such as your name, mailing address, phone number, and email address, as well as to verify your identity. We also gather demographic information when you open an account, including your birthdate, education, occupation, and transaction details. Additionally, we assess your trading experience, approximate annual income, and net worth to evaluate your financial position.
USAGE OF PERSONAL INFORMATION
We use personal information solely for the purpose of providing you with high-quality service and ensuring security. For instance, we may use the information you provide to verify your identity and contact details. Additionally, we use this information to set up your trading account, assign an account number and secure password, monitor your account activity, and communicate with you regarding your account. This information helps us enhance our services, personalize your browsing experience, and keep you informed about products, services, or promotions that may interest you.
OUR AFFILIATES AND PARTNERS
We may share information with affiliates when it’s necessary to provide the product or service you’ve requested or to offer you the opportunity to participate in products or services provided by our affiliates. Additionally, we may form partnerships and alliances, including joint marketing agreements, with other companies that offer high-quality products and services that could benefit our clients. To ensure these products and services meet your needs and are delivered effectively, we may share some of your information with our partners, affiliates, and alliances. This helps them better understand which offers are most relevant and useful to you. The use of your personal information is strictly limited to the purposes outlined in our relationship with the partner or affiliate.
NON-AFFILIATED THIRD PARTIES
5.1. We do not sell, license, lease, or disclose your personal information to any third party for any reason, except as outlined below.
5.2. We reserve the right to disclose your personal information to third parties when required by law, regulatory bodies, law enforcement, or other government authorities, or when necessary to protect our rights or property.
5.3. To enhance our services, we may engage third-party businesses to assist with internal functions such as account processing, order fulfillment, client service, satisfaction surveys, or other support services and data collection relevant to our business. Information we collect from you may be transferred to and stored at locations outside the European Economic Area (“EEA”), including the United States. It may also be processed by staff outside the EEA working for us or one of our suppliers. Additionally, we may share client information with third parties to analyze and identify client needs, as well as to notify clients of relevant product and service offerings. The use of shared information is strictly limited to the tasks we request and for no other purpose. All third parties receiving personal information are required to protect it in a manner similar to how we safeguard it.
SECURITY
6.1. All information you provide to us is stored on secure servers. Payment transactions are encrypted using SSL technology. If we have provided you with (or you have chosen) a password to access certain areas of our Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
6.2. Unfortunately, transmitting information over the Internet is not fully secure. While we will make every effort to protect your personal data, we cannot guarantee the security of any data sent to our Website; any transmission is done at your own risk. Once we receive your information, we will implement strict procedures and security measures to prevent unauthorized access.
RESTRICTION OF RESPONSIBILITY
If you choose to purchase a product or service from another company, any personal information you share with that company will no longer be governed by our Privacy Statement. We are not responsible for the privacy policies or content of external sites we link to, nor do we control how they use or protect your information. When you decide to visit a co-branded Website or a linked site, you may be asked to provide registration or other information. Please be aware that this information will be shared with a third party, and you should review the privacy policy of that third party to understand how your data will be handled.
MARKETING
8.1. We may use your data to provide you with information about our products and services that we believe may interest you. We or our agents may contact you about these via mail or telephone.
8.2. If you are an existing customer, we will only contact you electronically (via email, voicemail, or SMS) with information about products and services similar to those you previously purchased from us.
8.3. If you do not want us to use your data for marketing purposes, please select the relevant options when we collect your marketing preferences. You can change your preferences at any time by contacting a Client Services representative. Any opt-out choice made by one account owner on a joint account will apply to all account owners. An opt-out must be made for each individual account you hold with us.
USE OF "COOKIES"
9.1. We use cookies to help secure your trading activities and improve the performance of our Website. Cookies are small text files sent from the web server to your computer. The cookies we use do not contain any personal, account, or password information. They simply allow the site to recognize when a page request comes from a user who has already logged in.
9.2. We may share website usage data with reputable advertising companies to target our Internet banner advertisements on this site and others. Pixel tags (also known as clear gifs or web beacons) may be used to track the pages you visit. The information collected by these advertising companies via pixel tags is not personally identifiable.
YOUR RIGHTS
You have the right to request a copy of the information we hold about you. A fee of no more than €5.00 may be charged for this request. Additionally, you have the right to access your data, correct any inaccuracies, object to the use of your data, and block any specific uses of your data by submitting a written request to Xelion Limited.
CHANGES TO THIS PRIVACY STATEMENT
From time to time, we may update this Privacy Statement. If we make any changes, the updated Privacy Statement will be promptly posted on our Website, and we will also display a notice to inform you of the changes. You agree to accept the posting of the revised Privacy Statement on the Website as actual notice to you. Any disputes regarding our Privacy Statement are subject to this notice and our Customer Agreement. We recommend that you regularly review this policy to stay informed about the information we collect, how we use it, and to whom we disclose it. If you have any questions not addressed by this statement, please contact a Client Services representative.